1. Information We Collect
We collect information you provide directly to us when you create an account, submit a listing or contact us. This includes:
- Name, email address and phone number
- Business or ministry name, address and website
- Profile photo and listing images
- Messages sent through the platform
- Any other information you choose to submit
We also collect certain technical information automatically when you visit the site, including IP address, browser type, pages visited and time spent.
2. How We Use Your Information
We use the information we collect to:
- Create and manage your Phiwi account
- Display your listing to other users on the platform
- Send you important updates, notifications and service messages
- Respond to your enquiries and support requests
- Review and moderate listings for compliance with our guidelines
- Improve the performance and features of the platform
We do not sell your personal data to third parties. Ever.
3. Who We Share It With
Your public listing information — business name, description, contact details you choose to share — is visible to all visitors on Phiwi. That is the purpose of the directory.
We may share information with trusted service providers who help us operate the platform, including hosting, email delivery and analytics. These providers are contractually required to protect your data and may not use it for any other purpose.
We may disclose information where required by law or to protect the safety of our community.
Identity verification on Phiwi is handled by Didit.me, a secure third-party identity verification service. When you complete identity verification, you will be sharing personal information — including identity documents — directly with Didit. Phiwi does not store your identity documents. We advise you to review Didit's Privacy Policy and Terms of Service before proceeding.
4. How We Store & Protect It
Your data is stored on secure servers. We use industry-standard security measures including encryption, secure connections (HTTPS) and restricted access controls to protect your information.
We retain your data for as long as your account is active or as needed to provide our services. You may request deletion of your account and data at any time.
5. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your account and associated data
- Withdraw consent for optional communications at any time
- Lodge a complaint with a relevant data protection authority
To exercise any of these rights, contact us at [email protected].
6. Cookies
Phiwi uses cookies to keep you logged in, remember your preferences and understand how the site is used. You can control cookies through your browser settings, though disabling them may affect platform functionality.
We use Google Analytics to understand site traffic. This tool collects anonymised data about how visitors use the site. You can opt out using the Google Analytics opt-out tool.